Before the plumber arrives
Emergency Water Shut-Off Guide
This guide supports the emergency plumber page by giving customers calm, practical steps before help arrives. It does not replace a plumber; it helps reduce damage while the correct repair route is arranged.
Find the safest isolation point
Use the fixture valve, geyser valve, internal stopcock or main supply valve only where it is safe and accessible. Do not force a seized valve.
Protect electrical areas
Keep away from wet electrical points and call for help when water is near ceilings, lights, plugs, DB boards or appliances.
Record clear details
Take photos, note the affected rooms and check whether the water meter moves when all taps are closed.